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'On Hold': Wait Times Reviewed

How long have you been ‘on hold’ to a government agency?

The average wait time for Centrelink is just over 14 minutes ... according to the Department of Human Services...

But the time on hold resets if you are transferred to a new operator...

That’s what Barry Jackson from the DHS told a Parliamentary Committee into the issue ...

 

The average wait time is 'just over 14 minutes' ... does it seem a LOT longer to you?

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